Terms & Conditions
Welcome to bibi-russell.com. We are a Bangladeshi social enterprise that makes clothing and homeware promoting local fabrics and handicraft.
Please understand that all our items offered are handcrafted and therefore in limited quantities and, because of their limited availability and nature of production, stock will not and cannot be refreshed. That means once an item is gone, it may be gone for good and not appear on the website again. When an item featured on bibi-russell.com is no longer in stock, we make every attempt to remove that item from the website in a timely manner. Should you have any questions concerning the availability of a particular item, please contact us at 9am – 5pm Bangladesh time.
In consideration to laws of Bangladesh on shippable items, fragility and other constraints bibi-russell.com does not carry every item that you would find in our stores. The prices displayed on the website, however, are quoted in Bangladeshi Taka (Tk.). Most products displayed on the website are available at our shop in Motijheel, Dhaka, Bangladesh while supplies last.
Bibi Russell products are handcrafted therefore we cannot guarantee that the product you see online and the purchased product will be exactly the same though every effort is made for it to be a very close match.
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, due to monitor discrepancies of personal computer/laptop/tablet/hand-held devices/mobile, we cannot guarantee that your display of colour will be accurate.
All our product prices and services are subject to tax as applicable by laws of Bangladesh.
iv. Payment and Credit Note
Bibi Russell shall have the right to refuse or cancel any orders whether or not the order has been confirmed and your credit/debit card or mobile banking wallet charged within 14 working days from the date of your order placement. If your credit/debit card or mobile banking wallet has already been charged for the purchase and your order is canceled, Bibi Russell shall issue a credit note/refund the charged amount.
v. Shipping and Processing Fees
Our shipping and processing charges are intended to compensate designated shipping companies in addition to cover for the cost of processing your order, handling and packing the purchased products and delivering them to you. The risk of loss and title for items deliverable to you pass to you upon our delivery to the carrier.
From time to time there may be information on our website or in our newsletter that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Bibi Russell reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
We endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on bibi-russell.com.may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Be aware that we present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.
This website is expressly owned and operated by Bibi Russell . The contents of our website and the website as a whole are intended solely for your personal, non-commercial use. Any use of our website and its content for purposes other than personal and non-commercial, is prohibited without the prior written permission of Bibi Russell. Do not reproduce, publish, display, modify, sell, or distribute any of the materials from Bibi Russell. You may, however, download or electronically copy and print any of the page contents displayed on the site, but please remember that these are available for your personal, non-commercial use only. Should you choose to download, copy, or forward any site materials via email, no right, title, or interest in those materials will be transferred to you.
Correspondence and Communications
Although we will make every effort to respond quickly to applicable email messages, bibi-russell.com is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions.